Terms & Conditions
Introduction
We, Noon E Commerce Solutions One Person Company LLC, a limited liability company registered under company registration no. 1010703009 with registered address at Airport Road, King Khalid International Airport, Riyadh Front, Unit No. S5 “us”, “we”, “our”) respect the privacy of all our users and are committed to protecting personal data collected through www.noon.com and its associated mobile application (“Platform”).
This privacy policy (“Privacy Policy”) sets out the basis on which we collect and use any of your personal data, either collected directly from you or other from sources in connection with your access and use the Platform or any services provided by us including newsletters and any social media functions on the Platform (collectively, the “Services”). We understand the importance you place on your personal data, and we are committed to protecting and respecting your privacy. Please read the following Privacy Policy carefully to understand our practices regarding your personal data. By using the Platform and Services, you agree to the collection and handling of your personal data in accordance with this Privacy Policy. For the purposes of this Privacy Policy, the “Personal Data” shall mean and include the categories of data set out in Clause 2 of this Privacy Policy.
References to “user”, “you” or “you” (or similar) are references to you as an individual or legal entity as the case may be. The Platform may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy notices/statements. When you leave our Platform, we encourage you to read the privacy notice of every website you visit.
1. WE DO NOT COLLECT CHILDREN'S DATA
2. WHAT PERSONAL DATA DO WE COLLECT FROM AND/OR ABOUT YOU?
A. Identity data includes details such as your first name, maiden name, last name, username or similar identifier, gender, title, nationality and date of birth/ birthday;
B. Contact data comprises your address, email address, and telephone number;
C. Transaction data involves information about payments made to and by you including but not limiting to your modes of payments, as well as details about products and services you have purchased from us;
D. Technical data encompasses your IP address, login data, browser type and version, operating system, mobile application version, time zone settings and location, device type, IDFA (in case of iOS users), as well as information about your general internet usage (e.g. by using technology that stores information on or gains access to your device, such as cookies, tracking pixels, web beacons, etc. and other technology used to access our website;
E. Profile data includes your username and password, your interests, preferences, feedback, your preferred language and survey responses;
F. Purchase data includes all the past orders and purchases you have made from the same user account, redemption information, fulfillment information and page-view information from the service providers that enable branding, fulfillment, and other operations on the Platform;
G. Browser data relates to how you interact with our website, products, and services;
H. Marketing and Communications data covers your preferences for receiving marketing materials from us and third parties, as well as your communication preferences.
3. HOW DO WE COLLECT PERSONAL DATA ABOUT YOU?
A. Directly: We collect your Personal Data directly from you through the Platform while you are:
a. registering on the Platform and other co-registrations (e.g. social media logins, etc.), subscribing to any of our Services, posting material on the Platform;
b. making payments, seeking refunds, and mode of payment;
c. participating in contests, promotional offers, opting-in for special schemes;
d. submitting reviews, testimonials or feedback;
e. during a support request / raising a complaint ticket with the Platform for refund, fraud transaction and replacement, among others;
f. a record of correspondence if you contact us through phone, e-mail or otherwise; and
g. browsing and conducting other activities on the Platform.
B. Indirectly: We also receive Personal Data about you from your friends/ relatives when they are making purchases for you or on your behalf, our vendors/ third-party service providers that enable you to seek our Services seamlessly. Our vendors include:
a. logistic and fulfillment service providers and/or partners;
b. marketing service providers;
c. your interactions with us on other platforms such as Facebook, Google, etc.;
d. payment service providers; and
e. in case you share any Personal Data of a third-party i.e. friends, relatives, or colleagues (any individual) with us while using Our Services, you warrant that you have obtained the consent of the concerned individual to share their Personal Data with us as per this Privacy Policy.
C. Automatically: There is certain Personal Data about you that is collected automatically, while you use our Services through log files, cookies and other unique identifiers. We use log files to collect certain Personal Data about you. Log information is data about your use of the Service, such as IP (Internet Protocol) address, browser type, referring/exit pages, operating system, date/time stamps, and related data, which is stored in log files.
We also use a limited number of cookies. A cookie is a small data file transferred to your computer (or other device) when it is used to access our Services. Cookies are used for many purposes, including to enable certain features of our Services and remember your preferences, your equipment, browsing actions and patterns, to better understand how you interact with our Services, to provide you advertising on and off the Services, and to monitor usage by visitors and online traffic routing. To the extent permitted by your preferred web browser, you can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the online services you visit. We use cookies to enrich your experience by remembering your online behavior while using the Platform and to improve the effectiveness of ads and Services. If you do not consent to the use of cookies by us, we request you to cease using the Platform immediately. It is your choice not to provide certain Personal Data, but then it may impact on your ability to take advantage of many of our Services.
4. WHAT PURPOSES DO WE COLLECT YOUR PERSONAL DATA FOR?
We collect and use your Personal Data for the following purposes:
A. to provide you with information, products or Services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
B. to provide you with location-based services, such as advertising, search results and other personalized content;
C. to carry out our obligations arising from any contracts entered into between you and another entity using the Platform or between you and us;
D. to improve our Services and to deliver a better and more personalized service to you including to communicate with you in relation to Services via different channels (e.g., by phone, messages, e-mail, instant messaging applications);
E. to ensure that content from the Platform is presented in the most effective manner for you and the device you use to access the Platform;
F. to present you with discounted services and offers on special occasions such as your birthday and anniversary;
G. to notify you about changes to our Services;
H. for any other reasons which we deem necessary to enhance your experience of the Platform;
I. to administer and manage our incentives programs and fulfill your requests for incentives, and/or to allow you to participate in sweepstakes and to notify you if you are a sweepstakes winner;
J. to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Services;
K. to comply with local laws. (e.g. your nationality to fulfill cross-border shipments, sellers’ information regarding place of establishment and bank account information for identity verification and other purposes); and
L. to prevent and detect fraud and abuse in order to protect the security of our customers, us, and others.
5. HOW WE USE YOUR PERSONAL DATA?
We will only use your Personal Data in the following circumstances:
A. Performance of a Contract
We need to use your Personal Data to fulfill a contract with you or to take preliminary steps before entering into a contract. This includes accepting applicable terms and conditions or specific terms related to our Services. If you do not provide your Personal Data for these purposes, we may not be able to deliver our Services or enter into a contract with you, which could lead to the cancellation of a Service. We will inform you if this occurs.
B. Legal or Regulatory Obligation
We may collect your Personal Data to comply with any applicable laws and/or regulations.
C. Legitimate Interests
We may process your Personal Data based on our legitimate business interests and the interests of our customers when we improve our Services, when we detect and prevent fraud and abuse in order to protect the security of our customers, ourselves, or others and when we provide you with interest-based advertising.
D. Marketing and Communications Data
We may also use your Personal Data to provide you with information about goods and services which may be of interest to you and enhance your Platform experience by way of service messages, new features, enhancements, special offers and events of interest. We may contact you via various channels, including without limitation emails, push notifications, web notifications, post, telephone, in-app messages, WhatsApp messages and news feed cards. We offer you the choice to receive these interest-based ads from us. You can choose not to receive these ads by contacting us on details mentioned in Clause 12 of this Privacy Policy and/or by clicking “UNSUBSCRIBE” button on your mail or in any marketing communications sent by us.
