Terms and Conditions
Introduction
Welcome to Yala Express. These Terms and Conditions (“Terms”) govern your use of our website (“Website”) and our services, including purchases made via the Website, telephone, email, or social media. By accessing our Website or placing an order with Yala Express (“us,” “we,” “our”), a company registered in the Kingdom of Saudi Arabia with registration number [4030598169] and a registered office at Postal Code 23233, Talha Al Alathy Street, Jeddah, you agree to comply with these Terms…
We reserve the right to amend these Terms at any time without prior notice. Please review these Terms periodically to ensure you remain informed.
1. Eligibility and Account Registration
1.1. To use our services, you must:
– Be at least 18 years old.
– Have the legal capacity to enter into a binding contract.
1.2. Registration on our Website may be required. You are responsible for maintaining the confidentiality of your account credentials and all activities conducted under your account.
2. Orders and Acceptance
2.1. Orders can be placed via our Website, telephone, email, or social media. By placing an order, you are making an offer to purchase the listed products.
2.2. Orders are confirmed only after we send an email confirmation or provide verbal confirmation by telephone.
2.3. We reserve the right to accept, reject, or cancel any order for reasons including, but not limited to, product unavailability, pricing errors, or payment issues.
3. Prices and Payment
3.1. All prices on our Website are listed in Saudi Riyals (SAR) and include applicable taxes. Delivery charges will be added during the checkout process and are not included in the listed prices.
3.2. Prices are subject to change without notice; however, changes will not affect orders already accepted.
3.3. All orders require full payment to be received before the products are dispatched, irrespective of payment method submission. Payment can be made using credit cards, debit cards, bank transfers, or any other methods outlined on the Website.
4. Delivery
4.1. Delivery is available within the Kingdom of Saudi Arabia only. Charges and estimated times will be provided at checkout.
4.2. Delivery times are estimates and are not guaranteed. Yala Express is not liable for delays caused by factors outside our control.
4.3. Accurate delivery information is the customer’s responsibility. Losses or damages arising from incorrect information will not be reimbursed.
4.4. The risk of loss or damage passes to the customer upon delivery. Products should be inspected immediately, and any defects or damages must be reported within 72 hours.
5. Returns, Refunds, and Cancellations
5.1 Returns Policy
5.1.1. Eligibility for Returns:
– Products are eligible for return only in cases of manufacturer defects or damage incurred before delivery. The product must be in its original packaging, including all accessories and documentation.
– Returns must be initiated within 3 days of delivery.
5.1.2. Process for Returns:
– To initiate a return, you must contact us via email, phone, or our Website within the return period and provide:
– Order number.
– Reason for the return.
– Supporting evidence (e.g., photographs for defective or damaged products).
– Once your return request is approved, we will provide you with instructions for returning the product.
5.1.3. Condition of Returned Products:
– Returned products must be in their original condition, free from additional damage, and include all original accessories and documentation.
– Yala Express reserves the right to refuse a return if the product has been used, altered, or damaged by the customer.
5.1.4. Return Shipping Costs:
– Customers are responsible for the cost of return shipping unless the product is faulty, damaged, or incorrect.
5.1.4. Return Shipping Costs:
– Customers are responsible for the cost of return shipping unless the product is faulty, damaged, or incorrect.
5.2 Refunds Policy
5.2.1. Refund Eligibility:
– Refunds are provided for products returned in accordance with our Returns Policy.
– If the product is deemed faulty, damaged, or not as described, we will issue a full refund, including any applicable delivery charges.
5.2.2. Refund Process:
– Refunds will be processed within 15 business days of receiving the returned product and confirming its condition or validating the claim of damage or defect.
– Refunds will be issued to the original payment method used at the time of purchase.
5.2.3. Non-Refundable Items:
– Customized or special-order items are not eligible for return or refund unless they are defective or damaged.
– Delivery fees for successful deliveries are non-refundable.
5.2.4. Partial Refunds:
– If the product is returned with missing parts, damaged packaging, or signs of use, a partial refund may be issued, deducting a restocking or repair fee.
5.3 Cancellations Policy
5.3.1. Order Cancellation Before Dispatch:
– Orders can be canceled before dispatch by contacting us via email, phone, or social media.
– If canceled before dispatch, a full refund will be issued within 15 business days.
5.3.2. Order Cancellation After Dispatch:
– If you cancel an order after it has been dispatched, you must:
– Refuse the delivery upon arrival.
– Return the product to us in its original condition, at your expense.
5.3.3. Cancellation Fees:
– For canceled orders that have already been dispatched, any applicable delivery charges will not be refunded.
5.4 Faulty, Damaged, or Incorrect Products
5.4.1. Reporting Issues:
– If the product you receive is faulty, damaged, or not as described, you must notify us within 3 days of delivery.
5.4.2. Required Evidence:
– We may request evidence such as photographs or a detailed description to validate your claim.
5.4.3. Resolution:
– Upon confirmation of the issue, we will arrange for:
– A replacement product (if available).
– A full refund, including any delivery charges.
5.4.4. Collection of Faulty Products:
– Yala Express may arrange for the collection of faulty, damaged, or incorrect products at no cost to the customer.
5.5 General Provisions
5.5.1. Refusal of Returns and Refunds:
– Yala Express reserves the right to refuse any return, refund, or cancellation if the product does not meet the criteria outlined above.
5.5.2. Force Majeure:
– We are not responsible for any delays in processing returns, refunds, or cancellations caused by circumstances beyond our control, including natural disasters, transportation disruptions, or other force majeure events.
5.5.3. Legal Compliance:
– Our Returns, Refunds, and Cancellations policies comply with applicable consumer protection laws in the Kingdom of Saudi Arabia.
6. Product Quality and Warranty
6.1. Products meet industry standards and certifications.
6.2. Any defects or discrepancies must be reported within 3 business days of delivery.
6.3. No additional warranties are provided unless explicitly stated.
7. Intellectual Property
7.1. All intellectual property rights, including trademarks, copyrights, and designs, are the property of Yala Express or their respective owners.
7.2. Unauthorized reproduction, modification, or distribution of Website content is prohibited.
8. Limitation of Liability
8.1. Yala Express is not liable for indirect, incidental, or consequential damages arising from product use or Website access.
8.2. The total liability of Yala Express, in any case, is limited to the total amount paid by the customer for the purchased products.
9. Privacy and Data Protection
9.1. Customer information is handled in accordance with our Privacy Policy.
9.2. By using our services, you consent to the collection, processing, and storage of your data for business purposes.
10. Governing Law and Jurisdiction
10.1. These Terms are governed by the laws of the Kingdom of Saudi Arabia.
10.2. Disputes arising under these Terms will be resolved exclusively in the courts of the Kingdom of Saudi Arabia.
11. Amendments
11.1. Yala Express reserves the right to amend these Terms at any time.
11.2. Significant changes will be communicated, and continued use of our services indicates acceptance of the revised Terms.
12. Contact Information
For assistance or inquiries, contact us at:
– Email: sales@yalaexpress.com
– Phone: +9200 31434
– Address: Postal Code 23233, Talha Al Alathy Street, Jeddah
