Privacy Policy
Introduction
At Yala Express, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, process, use, and protect the personal information of our customers who interact with Yala Express websites, devices, products, services, and applications (collectively referred to as “Yala Express Services”). By using Yala Express Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1. Information You Provide
When you interact with Yala Express, you may provide us with information, including:
– Identifying details such as name, address, email, and phone number.
– Payment information and billing details.
– Content you submit, such as reviews, ratings, and feedback.
– Uploaded files, images, or videos in connection with Yala Express services.
1.2. Automatic Information
We automatically collect certain data when you interact with Yala Express Services, including:
– Internet Protocol (IP) address, device identifiers, and browsing history.
– Location information, device usage metrics, and application settings.
– Content interaction details such as viewed or downloaded products, page visits, and search terms.
1.3. Information from Other Sources
We may also receive information from third parties, such as:
– Updated delivery or address details from carriers to improve delivery accuracy.
– Credit history information for fraud prevention and credit risk assessments.
– Interactions with third-party products, services, or advertisements.
2. How We Use Your Information
Yala Express processes your personal information to deliver a seamless and personalized experience. These purposes include:
2.1. Providing Products and Services
We use your data to process orders, manage payments, and ensure successful delivery of products or services.
2.2. Improving Services
Your information helps us troubleshoot, enhance usability, and develop new features for Yala Express Services.
2.3. Personalized Recommendations
We analyze your preferences and browsing history to recommend features, products, and services tailored to your needs.
2.4. Legal Compliance
We collect and use information to comply with applicable laws, such as verifying the identity of sellers and ensuring proper record-keeping.
2.5. Communication
We use your information to communicate with you about orders, updates, and promotional offers.
2.6. Advertising
Your non-identifiable data may be used to display interest-based advertisements on Yala Express Services.
2.7. Fraud Prevention
We employ personal information to detect and prevent fraud or misuse of Yala Express Services.
3. Use of Cookies and Other Identifiers
We use cookies and other tracking technologies to recognize your browser or device, improve functionality, and personalize your experience. These identifiers help us collect information about your interaction with Yala Express Services.
4. Sharing Your Information
Yala Express does not sell personal information to third parties. We share your data only in the following scenarios:
4.1. Third-Party Service Providers
We work with trusted partners who provide services such as payment processing, delivery, and marketing. These providers have access to your information only to perform their tasks and are obligated to protect your data.
4.2. Business Transfers
In the event of a merger, acquisition, or sale of assets, customer data may be transferred to the new entity, subject to the privacy policies in place.
4.3. Legal Obligations
We share information when required by law or to protect Yala Express, its customers, or the public from fraud, harm, or legal risks.
5. Security of Your Information
We prioritize the security of your personal information by:
– Encrypting sensitive data during transmission.
– Complying with Payment Card Industry Data Security Standards (PCI DSS).
– Implementing physical, electronic, and procedural safeguards to protect stored data.
You are encouraged to secure your account credentials and sign off from shared devices to prevent unauthorized access.
We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
Our devices offer security features to protect them against unauthorized access and loss of data.
It is important for you to protect against unauthorized access to your password and to your computer, devices, and applications. Be sure to sign off when you have finished using a shared computer.
6. Advertising and Third-Party Links
Yala Express may display third-party advertisements and provide links to external websites. We do not share personal identifiers with advertisers. Instead, anonymized data may be used to deliver relevant ads.
7. Accessing and Managing Your Information
You can access and update your personal details, order history(access only), and preferences through your account on Yala Express. This includes:
– Payment methods and delivery addresses.
– Notification and advertising preferences.
– Recent activity and personalized recommendations.
8. Children’s Privacy
Yala Express does not sell products for purchase by children. If you are under 18, you may use Yala Express Services only under the supervision of a parent or guardian.
9. Changes to This Privacy Policy
Our business evolves over time, and so will this Privacy Policy. Significant changes will be communicated, but we encourage you to review the policy periodically. Unless stated otherwise, the current version applies to all customer information.
